Privacy Policy

Information We Collect

When you register an account with us, we collect personal details necessary to provide our services and comply with legal obligations. This includes your full name, date of birth, residential address, email address, telephone number, username and password. We also gather payment information such as card details or other banking data to process deposits and withdrawals.

In addition to information you actively provide, we automatically collect technical data whenever you visit our platform. This may include your IP address, browser type and version, operating system, pages visited, time and date of access, and how you navigate through the site. We use this data to improve functionality and understand user behaviour.

How We Use Your Information

We use the personal information we collect for several important purposes. Primarily, it enables us to create and manage your account, process transactions securely, and deliver the gaming experience you expect. We also use it to verify your identity, prevent fraud, meet regulatory requirements, and maintain accurate records.

Where you have given us consent, we may send you personalised marketing communications about bonuses, promotions and new games that may interest you. You can withdraw this consent at any time. We also analyse usage data to improve our website, develop new features, and ensure our content remains relevant to our players.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who help us operate our business. These include payment service providers, identity verification agencies, customer support platforms, and IT service suppliers. All third parties are required to maintain strict confidentiality and comply with data protection standards.

We may also disclose your information where we are legally obliged to do so, for example to regulatory authorities, law enforcement agencies, or in response to valid court orders. This is particularly relevant for compliance with UK gambling regulations and anti-money laundering requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies allow you to move around the site and use key features such as accessing your account and placing bets. We also use performance cookies to understand how visitors use our platform, which helps us improve the overall service.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and the services we can provide.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. This includes encryption of sensitive data, secure servers, access controls, and regular security reviews. While we strive to protect your information, no online system can guarantee complete security, and we encourage you to keep your login details confidential.

Your Rights and Choices

You have several rights regarding your personal data. These include the right to access the information we hold about you, request corrections to inaccurate data, and ask for your information to be deleted in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it for marketing purposes.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timescales required by law. We may need to request specific information from you to confirm your identity before proceeding.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining certain records for regulatory compliance even after your account has been closed. Once we no longer need your data, we ensure it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website along with the date of revision. We encourage you to review this page periodically to stay informed about how we protect your information.

By continuing to use our services after any changes, you acknowledge and accept the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team through the live chat facility or by email using the contact details available on our website.